This operation will check and repair any errors that might cause Microsoft Outlook has stopped working or responding issue. Now, set the newly created profile as the default email profile. Type the email account, and click 'Next'. In the new dialog, click 'Show profile' > 'Add' and type a profile name. If you don't find any useful information here and the Outlook keeps not working, continue to take the following measures to resolve the issue. Identify the reasons, locate the error file, and delete. Find out items named 'Outlook', 'Windows Error Reporting' or 'Application Error' in the Source line. Step 2. Expand 'Windows Logs' in Event Viewer Windows, then choose 'Application'. In the Windows Search Box, type Event Viewer, and press Enter. You can use Event Viewer to diagnose the reasons for Outlook stopped working in event logs. In the pop-up window, remove all the third-party add-ins and remain the Microsoft add-ins you need. Go to 'File' > 'Options' > 'Add-ins' > 'Go'. Type Outlook.exe /safe and hit Enter to access the safe mode. Step 1. Press Windows + R keys to active Run dialog. When Microsoft Outlook suddenly becomes gray and says 'Not Responding' or 'Microsoft Outlook has stopped working' error, you can use the following workarounds to fix the problem. How to Solve 'Microsoft Outlook has stopped working' Error Whatever the cause is, as soon as you come across Outlook not responding error, you can try the methods demonstrated below. Outlook stopped working may occur due to several reasons, like incompatible add-ins, DLL files problem, lost or corrupted PST file, and more. Like other Office software, you are very likely to meet 'Microsoft Outlook has stopped working' error while opening or sending an email with Outlook 2007, 2010, 2013, or 2016. Full stepsĬhoose the drive X: where your lost email files were saved, and click 'Scan'. Open 'Control Panel', there, choose 'Programs and Features'.

Press Windows + R keys to active Run dialog.

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